Ways to contact us

CONTACT US

Get In Touch

Phone

  • 01234567

Location

  • London

Email

  • info@jasmineaura
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is a mobile massage?

A mobile massage is a massage therapy service that comes to you! Our licensed and experienced massage therapists bring all the necessary equipment to your home, office, or preferred location. We set up the massage space and ensure a relaxing and professional experience right in the comfort of your own space.

How do I book a mobile massage?

Booking is easy! You can schedule your mobile massage through our online booking system on our website or by calling us directly. Simply choose your preferred date, time, and type of massage, and we will confirm your appointment.

Do I need to prepare anything before my mobile massage appointment?

Yes, we recommend that you prepare by choosing a clean, quiet space where we can set up our massage equipment. It’s also helpful to shower before your session for your own comfort. Avoid heavy meals right before the session, and feel free to wear comfortable clothing.

How long will the massage session take?

Our standard massage sessions last [60, 90, or 120 minutes], depending on your selection. If you would like a longer or shorter session, feel free to let us know when booking, and we’ll accommodate your needs.

How do I pay for my mobile massage?

We accept payments through [credit/debit cards, PayPal, or other payment methods]. Payment can be made securely online at the time of booking or in person after your session.

Is gratuity included in the price?

Gratuity is not included in the price of the service. While tipping is not mandatory, it is greatly appreciated for exceptional service. The average tip is 5-10% of the service cost, but this is entirely at your discretion.

What if I need to cancel or reschedule my appointment?

We understand that plans can change. If you need to cancel or reschedule, please provide at least [24 hours] notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. You can cancel or reschedule easily through your online booking confirmation or by contacting us directly.

Are your therapists licensed and insured?

Yes! All of our massage therapists are fully licensed, trained, and insured. We prioritize professionalism and safety, so you can rest assured that you're in good hands.

What if I have specific health concerns or injuries?

Before your massage, we’ll ask you to fill out a brief health form to ensure your therapist is aware of any injuries, medical conditions, or preferences. It’s important to let us know about any health concerns, such as pregnancy, injuries, or allergies to certain oils or lotions, so we can tailor the massage to your needs.

Can I receive a massage if I am pregnant?

Yes, we offer prenatal massage for expectant mothers. However, we recommend discussing this with us when booking to ensure that the therapist is trained in prenatal techniques. We also ask that you check with your doctor before booking a prenatal massage if you have any medical concerns.

Do you offer gift cards or packages?

Yes, we offer both gift cards and package deals for multiple sessions. Gift cards make a perfect gift for friends or family who could use a relaxing massage. Packages offer a discounted rate when you book multiple sessions in advance.

How do I prepare my space before the therapist arrives?

Please ensure that the area where the massage will take place is clean, quiet, and free from distractions. We’ll need enough space for the massage table and for the therapist to move around comfortably. It’s also helpful to have the room at a comfortable temperature and to avoid any loud noises, such as TV or phone alerts, during your session.

What should I wear during the massage?

You can wear comfortable, loose clothing. when the massage start keep your underwear on and remove clothing to ensure better access to certain muscle groups. You’ll be properly draped with towels or sheets at all times for comfort and modesty.

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